Account Management
Delete Your Account
You can request deletion of your AtoCook account and personal data at any time.
Request and completion are separate
Submitting a deletion request does not delete your data immediately. Processing and completed deletion are later steps. When deletion is completed, that outcome cannot be undone.
Want a copy of your data first? Data export is optional preparation, not a required step before deletion. See Data Export.
Request deletion in the app
In-app path
Open Profile
Open the Profile tab in the app (bottom navigation).
Open Settings, then Data & account
From your profile account menu, tap Settings to open the Data & account screen.
Tap Delete account
On Data & account, tap Delete account, then Submit request when you are ready.
After you submit, the app shows that your request was received and that our team will review it. You can check the request status in Data & account. The app may display Pending, Processing or Completed. Your account is not removed instantly from that screen.
Request by email
You can request deletion by email without installing or signing into the app. Email support.atocook@gmail.com with the subject line Account Deletion Request.
Include your account email address, or enough other identifying information for AtoCook to locate the account. AtoCook may need to verify ownership before processing the request. Do not include passwords, sign-in codes, or unnecessary identity documents.
Email support.atocook@gmail.comWhat happens after you request
A deletion request starts a review process. It does not mean your account or data has already been deleted.
We handle deletion requests without undue delay and within applicable legal deadlines. We will explain the outcome, including any information retained and the reasons for retaining it. If an extension is permitted and needed, we will explain the reason and revised response timeframe within the period required by law.
See our Privacy Policy.